Stove Glass – Accidental Damage Cover
The Stove Glass Accidental Damage Cover provides insurance for your stove glass for a 12 month or 24 month period. If your Stove Glass accidentally breaks within this period, we will send you a replacement. We do require a photograph to be sent.
The Cover period begins when the stove is dispatched.
Important: The Cover is only for 1 piece of glass, and does not cover the replacement glass.
CO2 Alarm
A Carbon Monoxide Alarm is required to be installed in any room with a Solid Fuel Appliance including Wood Burning Stoves, Multi Fuel Stoves, Pellet Stoves and Gas Stoves. Further guidance on the installation of the carbon monoxide alarm is available in BS EN 50292:2002 and from the alarm manufacturer’s instructions
Stove Pipe
Our 500mm and 1000mm lengths of Stove Pipe are designed to connect the Wood Burning or Multi Fuel Stove to the chimney systems including Flexible Flue Liner, Twin Wall Flue and Clay Pot Chimney Adaptors.
Closure Plate + Rosette
The Closure Plate [Register Plate] is required when installing a stove. It is designed to close the chimney off from the living area, preventing soot, dust and debris falling down the chimney. It helps to reflect heat back to the living area and minimize draughts from the chimney. Our Closure Plate measures 1000mm x 400mm, with a Pre-Cut 125mm [5 inch] or 150mm [6 inch] centre hole to allow the Stove Pipe to pass.
The Rosette is a finishing trim [125mm / 150mm] ] that is installed were the Stove Pipe passes through the Closure Plate.
External Air Kit
The External Air / Outside Air / Direct Air Kit, is a wall vent that can connect directly into the rear of the stove or air duct in the floor that provides air into the stove for combustion. It is an alternative to a standard wall vent. They are important in New Build Homes, New Extensions and well-sealed airtight rooms.
Half Price Fitting Kit
Our Half Price Fitting Kit is available for our range of Wood Burning and Multi Fuel Stoves and provides various options to install your new stove including Stove Pipe, Closure Plate and Carbon Monoxide Alarm.
Flexi Flue Liner Pack
Our Flexi Flue Liner Packs include a Flue Adaptor, Flexible Flue Liner 316 and a Chimney Cowl.
- Flue Adaptor – Connects the top of Stove Pipe to the bottom of the Flexible Flue Liner.
- Flexible Flue – Relevant length and diameter of Grade 316 Flue Liner.
- Chimney Cowl – The top part of the flue pack, designed to regulate draught, act as a bird guard and rain cap.
Our Packs have been designed to help you easily choose the exact length of Flexible Liner required for your property.
2-Blade Stove Fan
The 2-Blade Heat Powered Stove Fan is designed to circulate the warm air around the room. The fan gently and silently moves air from the hot zone around the stove toward the centre of the room, rather than rising to the ceiling, providing a more even distribution of the heat, a greater comfort and less fuel consumption.
The fan is self-powered using heat from the stove to operate. The fan does not require batteries or mains power.
Firewood Starter Bundle
Our Firewood Starter Bundle contains everything you need to light your first fire in your new stove. Each pack contains:
- 1 x Bag Kiln Dried Log with moisture content of less than 20%.
- 1 x Bag Kindling.
- 1 x Pack Fire Lighters.
Pallet Delivery
All larger items above 30kgs, including stoves, are shipped via the United Pallet Network.
In-stock items are dispatched within 48 hours and delivery lead time is generally 4 working days. Off shore and Highland locations can take up to 7 working days and can incur an additional charge.
The delivery is arranged/booked between the customer and the local area United Pallet Network Courier, who will contact by phone the day prior to delivery. If a different date is required, please arrange this direct with the courier. Also, pass on site access information if required. Couriers provide a tail lift kerb side service and are not insured to take goods into your property.
Light Goods
All light goods including Spare Parts are delivered via the Royal Mail and couriers including EVRI and DPD. Tracking information is available on request.
NOTE that we advise that you do not book Installation Contractors and Tradesmen until you have received your goods. Delays within the network can occur unexpectedly.
Warranty Cover varies between Manufacturers and Products and is effective from date of purchase Invoice. It is recommended to consult your Product Manual for further details. Warranty and Product Registration can be done directly on manufacturer website.
NOTE that consumables parts [Glass, Fire Brick, Grates, Baffles Plate] are not covered under Warranty unless stated otherwise. Improper use, lack of cleaning and maintenance evidence, unauthorised modifications, and improper installation will also affect Warranty Cover.
To get the very best performance from our new Stove, Fireplace or Flue System, it is recommended to have the Installation carried out by a qualified professional HETAS installer.
A list of stove installers throughout England, Wales, Scotland and the Channel Islands can be found:
HETAS Installers demonstrate that goods will be safely installed and complient with up to date Building Regulations and Manufacturers Guidelines anf adhering to Warranty Cover and Registration.
On-going Annual Maintenance can also be carried out by your Installer or a local Approved Chimney Sweep;
NOTE that we advise that you do not book Installation Contractors and Tradesmen until you have received your goods. Delays within the network can occur unexpectedly.
We accept all forms of payment Debit Card / Credit Card / Cheque / Bank Transfer / Paypal. All Goods are paid in full prior to dispatch and delivery. Buy Now Pay Later via Paypal and Klarna options are also available at Checkout.
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