We are open for business but advise to allow for additional time for deliveries. Due to high demand, some product ranges have limited availability.
We are working hard to deliver all orders as quickly as possible. Thank you for your patience and continued support.

You can easily place an order by browsing our website and adding your desired products to the cart. Follow the checkout process to complete your purchase securely.

We accept various payment methods, including credit/debit cards and other secure online payment options. Details are available during the checkout process.

We endeavor to meet all orders within the specified time. Delivery times may vary, and you can find more details on our website or contact our customer support for specific information.

Absolutely! We welcome you to visit our large showroom, where you can explore over 100 fireplaces and stoves on display. Our address and opening hours are available on the website..

Certainly! We provide full sales and after-sales support for our customers. If you have any questions or issues, feel free to contact our friendly and dedicated staff for assistance.

Absolutely! With almost 30 years of experience, our team is ready to assist and guide you through your choices. Contact us by phone during business hours or send us an inquiry through our website.

Yes, we have expanded our range to include products such as Biomass Boilers, Pellet Stoves, Ground Source Heat Pumps, and Under Floor Heating.

Yes, most of our products come with a manufacturer's warranty. Details about warranty coverage can be found in the product descriptions and accompanying documentation.

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We understand that preferences may vary. Please refer to our return policy on the website for information on returns, exchanges, and refunds. Contact our customer support for assistance with the process.

While professional installation is recommended, some products may allow for self-installation. Please check the product specifications and guidelines, and if in doubt, consult with our team for personalized advice.

We understand that heating installations can be an investment. Check our website for information on available financing options or contact our sales team for assistance.

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While we don't provide direct maintenance services, we can offer guidance on proper care and maintenance. Refer to the product manuals and care instructions, or contact us for tips and recommendations.

Yes, you can track the status of your order by logging into your account on our website. Order updates, including shipping and delivery information, will be provided through email notifications as well.

Many of our products are designed with energy efficiency and environmental considerations in mind. Look for eco-friendly features in the product descriptions, or contact us for information on sustainable options.

Certainly! If you encounter any issues with your appliance, reach out to our customer support team. They can provide troubleshooting assistance or connect you with the appropriate technical support.

You can contact our customer support team during normal business hours by phone. Alternatively, you can send inquiries through the contact form on our website, and we'll get back to you promptly.