BRANDS & WARRANTY

We have been established since 1991 and supply almost all of the major brands on the market from all of the leading manufacturers.

We also supply Spare Parts for all of the main brands and models available.

If you are unsure of your appliance and need new parts, please do not hesitate to contact us direct: sales@stovebay.com / 02866 34 25 92.

Whether your appliance is covered by warranty depends on the manufacturer and the terms of purchase. Most stove manufacturer’s offer warranties for a specific period (typically 1-5 years) covering defects in materials or workmanship. However, warranties often don't cover damage from improper use, installation errors, or normal wear and tear.

To find out if your appliance is covered by warranty, refer to the warranty information provided by the manufacturer or retailer at the time of purchase. If you're unsure, contact the dealer or manufacturer directly for clarification. It's also important to keep your proof of purchase and follow any maintenance requirements specified in the warranty to ensure coverage remains valid.

Items not covered by warranty typically include naturally-wearing parts and consumables within the stove. These are components that experience regular use and wear over time. Warranties are also non-transferable. For both solid fuel and gas stoves, the following items are generally not covered:

For Solid Fuel Stoves:

• Glass and rope/ceramic seals
• Fire bricks
• Baffles/Throat plates
• Log retainers, grate supports & catch bars
• Grate parts
• Ash-pans
• Clip-in Boilers

For Gas Stoves:

• Gas pilot assemblies
• Thermocouples and Oxy pilots
• Ceramic log & coal 'fuel-effects'
• Batteries

Installation is not covered by warranty.

It's important to check your specific stove's warranty terms for any exceptions or variations. Regular maintenance and proper use can help extend the lifespan of these components.

The warranty is void in the event of the appliance being modified/adjusted, improperly used, overloaded/overheated, incorrectly installed, missing its serial number/type plate or if the appliance has been left in a humid, damp and/or unheated environment.

For further information or any product queries please refer to your appliance manual or the below manufacturer websites.