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Terms & Conditions

Welcome to the Stovebay.com online ecommerce website. Terms such as “Us” “Our” and “We” mean the ‘Stovebay’. “You” means the customer/account holder/viewer of “Our” website.

When you place an order with us you are agreeing to our terms and conditions which are outlined below.

If you need to contact us we recommend contacting us by email as it is the fastest way and clearest method of communication. If you need to speak directly with us, please call 02866 342592.

Even though we endeavour to keep our information [price/descriptions/product specifications] as up to date as possible, we are aware that sometimes errors do occur.

Contact Information

Website: www.stovebay.com
Email: info@stovebay.com
Telephone: ---
Vat Number: ---
Sligo Road
Co. Fermanagh
Northern Ireland


This website contains material that is owned by us, including colours and appearance, graphics, banners, layouts and designs. Information, including product images, pictures and specifications has been used with the appropriate permission of the manufacturers. Links to other websites does not mean we are links in any way or endorse their products over another.

Information & Images

All information provided is intended to be as accurate and up to date as possible to give customers as much detail on each product as possible. No information is meant to be misleading to you, the customer.

The content within the site is subject to change without any prior notification.

Pictures and images are intended to provide an accurate, up to date representation of the actual products. Be aware any product graphics and how they are incorporated in a ‘sales brochure’ may vary slightly to that in your home, due to different room settings, brightness of lighting, room colour schemes, design and layout.

From time to time manufacturer product specifications may change due to updating of products.


1. All prices are correct at the time of publication.
2. Keep up to date with our goods online as promotions and discounts are run from time to time.
3. All prices include VAT at the current rate.
4. ‘Stovebay’ reserve the right to change prices at any time.
5. All prices are quoted in sterling.
6. Delivery charges may apply to certain goods, they are dependent on region and product type. If you have any queries, please contact the ‘Stovebay’.


‘StoveBay’ recommends that all goods are installed by a fully qualified heating engineer, preferably HETAS registered and all installations are carried out according to the guideline set out in Document J of the Building Regulations.

Supply of Goods

The customer is responsible for insuring that the purchased goods are suitable and fit for purpose.
‘Stovebay’ reserves the right to refuse the supply and dispatch of all goods.


‘StoveBay’ do not provide any additional warranties to that of the manufacturer.


All orders must be paid for in full before they are dispatched.

You can make payment for goods via the ecommerce website using all major credit and debit cards.

If you wish to pay by cheque or bank/building society cheque/draft please make it payable to ‘The Stovebay’. Please write your home address on the reverse of the cheque. Please allow 5 working days for the cheque to clear before goods are dispatched.

If you wish to pay by credit/debit card over the phone you will incur an additional cost of 2%.
Our ecommerce site is fully secured. We do not store any card details.


‘StoveBay’ are here to help and advise you on your choice of goods; however, ultimately it is your responsibility to select goods that are most suitable for your needs.

Once your goods have been received it is your responsibility for the appropriate and safe installation that complies with the most up to date Building Regulations. As such, you need to inform your local building authority of any works to be carried out. This information is found in the Approved Document J [1-6] ‘Combustion Appliances and Fuel Storage Systems’ of the Building Regulations.

Be aware if you live in a ‘Smoke Controlled Area’ that your goods adhere to these Regulations and your stove is ‘DEFRA Exempt’.

As your stove and associated goods are ‘Live’ working appliance [s] it is important and, your responsibility that you ensure installation is carried out by a fully qualified heating engineer, preferably HETAS registered.

‘StoveBay’ recommend that you plan ahead and order your goods to arrive before any scheduled installation and are not liable for late deliveries.


Never return goods without contacting the ‘StoveBay’ first. Email us at the earliest possible convenience. Any goods sent without prior contact with ‘StoveBay’ will not be accepted and we will not be liable for refunds.

You have a 7 day ‘Cooling Off Period’ to return goods from date received. This does not include flexible flue liner [special order goods] as this has been specially cut to the sizes given.

Returned goods will only be accepted if they are in original packaging and original state. Please do not write on original packaging.

It is your duty to pay for carriage of returned goods. Goods in transit are your responsibility. Damaged goods will not be refunded.

Returned goods are subject to a re-stocking charge [10%]. If goods are not returned in their original condition a re-stocking charge of 20% is applicable.


Do not write on original packaging as this does not warrant a full refund.

Damaged goods: will not be refunded.

Special order goods: [including flexible flue liner/custom flue pipe/custom closure plates] will not be refunded.

Extra goods: sometimes extra goods [pipe] are ordered to address all possible options to allow for most appropriate installation. These can be returned with a full refund provided they are in their original condition. If item is damaged or marked this does not warrant a full refund.

Wrong goods sent: please contact us and we will arrange for the correct goods to be sent, as well as, the pick up.

Lost in transit goods: if you have not received your goods on the arranged date, contact us so we can track the order. You will be given the option to continue with the purchase or to cancel the order.

Refunded payments will be received within 30 days of goods being returned in original condition.


Cancelled Goods: You have a 7 day ‘Cooling Off Period’ to cancel and return goods from date received. If goods are cancelled after shipping has commenced, you will be charged a shipping fee [£65.00] even if the goods do not reach your designated destination.

If goods have arrived, it is your duty to pay for carriage of cancelled goods.

Late Delivery: ‘StoveBay’ endeavour to meet delivery dates, be aware that delays may sometimes occur that are outside of our control; including public holidays, busy times of year, transit delays.
Our recommendations would be to plan ahead and order your goods to arrive before any scheduled installation.

‘StoveBay’ are not responsible for costs incurred by you for loss of earnings if you take time off to accept delivery of any goods. Furthermore, ‘StoveBay’ are not responsible if delivery is late and you have to reschedule installation.  ‘StoveBay’ suggest that you plan ahead and have all goods before scheduling any installation.

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