How can I contact you?
How do I order?
The quickest way to place an order is by using the secure online ecommerce site. Orders can be placed over the phone but a handling charge of 2% is applicable.
My order has not arrived?
Contact the Stovebay to track your order via email.
Can I change my order once it has been placed?
Please contact us via email ASAP once you have placed your order. If the order has not being dispatched we will endeavour to alter any changes. If the order has been dispatched and you want to change it, you will be charged for carriage on the goods.
Can I cancel my order?
Orders can be cancelled or changed at all stages of the checkout process. Please contact us ASAP once you have placed an order. If orders have not been dispatched then we will endeavour to alter any changes.
If goods have been dispatched then wait until they arrive and follow the standard returns procedure.
Which delivery methods do you use?
We use experienced carriers on all large goods dispatched. For smaller goods we use the Royal Mail.
How can I pay for my order?
We accept credit and debit cards. We accept cheques, although, they must be cleared before goods are dispatched.
How do I know if my order placed has been successful?
What is Verified by Visa and Mastercard Secure Code?
This facility allows you to be even more secure and confident when purchasing goods online. They provide you with extra security and protection against unauthorised usage when shopping online. You will need to set up a private password with your card issuer. During the checkout process you will be asked for this password in order to confirm the purchase. Without this the purchase cannot proceed.
What is a Credit card security code?
Some cards have a security code needed to proceed with online purchases. This number is the last 3 digit numbers found on the reverse of your card. This provides extra security and protection when shopping online and only the person who holds the card will have access to the code. Without this the purchase cannot proceed.